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      "Tucker Gunleather has been VERY helpful with my purchase and to make sure I order the right size and type of my belt. It is being made for me, and I am sure it will arrive in a timely manner. The personal sevice is the most impressive!"

      -- Connie Doe Burgess


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Follow-up? Hell, That’s Just Good Business

Posted by Rob Longenecker on July 6th, 2006

I usually follow up with my customers after they’ve had the product a spell. Now, first-time customers are always dumbfounded when that happens — when they get a call from me a few days after I know they’ve received their new holster.

Apparently, they’ve never had any holster maker do that for them — ever! Just the other day I called up a new customer just to see if he was please with his new HF1 and he blurted out, “No one’s ever called me just to see if I liked my new holster.”

As surprised as they are, I’m even more surprised. Not following up on people who were good enough to buy from you — that’s just bad business.

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